THE SCENARIO
This report examines how a Phoenix-based independent brokerage condensed their Submission-to-CTC (Clear to Close) timeline by 68%. The firm faced significant operational drag as internal processing failed to keep pace with a high-velocity purchase market. This friction resulted in missed closing dates and strained Realtor relationships, necessitating a strategic overhaul of their pipeline management.
CHALLENGES
- Incomplete Initial Disclosures: Missing borrower docs causing multiple underwriting re-submissions.
- Delayed Order-Outs: Late requests for Title, Appraisals, and VOEs.
- Administrative Drag: Loan Officers (LOs) spending ~40% of their day on "paperwork chasing" rather than production.